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Update for Families and Clients

To the families and clients of Caravel Autism Health:

On behalf of our 1,200 teammates and clinicians within our communities, we are excited to welcome you back to in-person treatment by April 30th!

The past month has been an extremely challenging time for families. In addition to forgoing necessary treatment for your child, many of you have faced childcare challenges, work-from-home adjustments and health issues — whether COVID-19 related or not. The Caravel team faced these same challenges. Recognizing these shared difficulties, we offer our thanks and support for the days ahead and appreciate the time and preparation taken to resume in-person treatment.

As we conclude Autism Awareness Month with a restoration of full services, we would like to share several important updates:

Telehealth: Three weeks ago, parents and Caravel teammates coordinated to introduce telehealth services to our clients and families. Today, over 80 percent of our clients are now benefitting from this service. Caravel will continue using telehealth services to improve and supplement our treatment practices.

Decision to restart in-person treatment: As an essential service, our medically necessary treatment is exempted from stay-at-home orders. Our Chief Clinical Officer, Dr. Eric Lund, has advised that we should resume our treatment plans to avoid further risk of regression for our clients in the absence of in-person treatment.

New safety protocols:

  • Screening: We have developed a screening questionnaire, and we will take temperatures at our facilities prior to anyone entering.
  • Cleaning: Our centers have restocked supplies and increased the frequency and depth of cleaning procedures. In the home, shared expectations are for treatment spaces to be cleaned and prepared prior to each session.
  • Spacing: We are limiting visitors, staggering schedules for breaks, reducing or eliminating activity in shared gross motor rooms, suspending group programs, and modifying pick-up and drop-off procedures. In the home, we ask that a maximum of one other person be present, if that, during 1:1 treatment.
  • Personal protection: Per CDC recommendations, proper hand washing and covering coughs and sneezes are critical measures to help prevent the spread of COVID-19. All Caravel teammates have received gloves and masks.

All families have been offered the opportunity to resume treatment. Most families have decided to restart in-person services on 4/30, and some of our center-based families will start earlier in a few locations. We will contact families that have not yet specified plans to restart treatment.

We also have restarted our client intake process for new clients and those on waitlists who would like to begin treatment with Caravel.

We remain grateful for the opportunity to serve and for our shared commitment to change lives, every day.

Thank you for your trust and partnership.